This thought is from one of our fabulous designers and owners:
“I learned or relearned a valuable lesson today. I was looking up a death notice ( a common ritual of florists) and was shocked to see a customer I had just helped a few days ago.
The shock and sadness I felt really shook me. I thought back on the conversation I had shared with him just days earlier. He spoke of his options of life and how he was just now beginning to realize what was important and what he should really be obsessing about.
I went through the regular routine of putting his order together. As he left I told him I would take good care of his order. The customer called me a few more times over the course of a few days to check on the arrangements he had made. The last call he made to me I was quite busy and was very brief in my conversation with him.
We don't always know when people are in need, and this experience has reminded me to genuinely serve each customer that walks through the door. “
